How Support Works
A simple, transparent and fast support process designed for Envato buyers, clients and developers.
Step-by-Step Guide
Here's a quick overview of how the support system works from opening your ticket to getting your final solution.
1. Log In
Log in using your email. Envato buyers should use the same email they used to purchase the product. This automatically keeps everything linked.
Login to Continue →2. Create a Ticket
Choose your product, category and priority. Add a clear subject and describe your issue. You may attach screenshots, logs or configuration files.
3. Get Fast Replies
Our support team responds directly inside your ticket page. You can view all messages, reply anytime, and track full history.
What Makes This Support System Different?
Built for developers, agencies and Envato authors who want a clean, organized and secure helpdesk.
Envato Purchase Verification
Easily attach purchase codes or project references for fast verification.
Attach Files
Submit screenshots, config files, logs or archives to speed up resolution.
Fast Response Times
Replies typically within 24–48 hours on business days.